Privacy Policy for Neptune Towing

Effective Date: March 17, 2026

At Neptune Towing (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.neptunetowingllc.com, or use our services.

By using our website and services, you agree to the terms and conditions set forth in this Privacy Policy.

1. Information We Collect

We collect various types of information when you visit our website or use our services:

• Personal Information: When you request our towing services, schedule roadside assistance, or contact us, we may collect personal details such as:

  • Full name

  • Address

  • Phone number

  • Email address

  • Vehicle information (make, model, year, color, etc.)

  • Payment information (credit/debit card details, billing address)

  • Any other details you provide when filling out forms on our website or through customer service interactions

• Non-Personal Information: We may also collect information that does not personally identify you, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited on our site

  • Referring website (if applicable)

  • Date and time of visit

  • Clickstream data

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To schedule and dispatch towing or roadside assistance services, and to ensure the proper handling of your requests.

• Improving Our Services: To enhance our website and services, track service requests, and analyze usage patterns to improve customer experience.

• Communication: To contact you regarding your service requests, updates, promotions, or other customer support-related inquiries.

• Marketing: With your consent, we may send you promotional emails or advertisements. You may opt-out at any time.

• Legal Compliance: To comply with applicable laws and regulations, such as responding to subpoenas, court orders, or other legal processes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your user experience, analyze traffic, and deliver personalized content. Cookies are small files stored on your device that help us recognize you when you return to our site.

You can manage cookies through your browser settings. However, please note that disabling cookies may affect the functionality of some features on our website.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

• Service Providers: We may share your information with third-party vendors who assist in operating our website or delivering services, such as payment processors, website hosting companies, and customer support.

• Legal Requirements: We may disclose your personal information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal requests.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Data Security

We use reasonable administrative, technical, and physical measures to protect the information we collect from unauthorized access, alteration, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

As a resident of the United States, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You may request to update or correct any inaccurate or incomplete personal information.

• Deletion: You may request the deletion of your personal data, subject to certain legal restrictions.

• Opt-out: You can opt-out of receiving promotional emails or communications from us at any time by clicking the “unsubscribe” link in emails or contacting us directly.

7. Third-Party Websites

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

8. Children’s Privacy

Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take immediate steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates or changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: neptunetowing@gmail.com

• Phone: (539) 292 3074