At Neptune Towing LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website. We are committed to maintaining your trust and ensuring that your personal data is handled responsibly. Please read this policy carefully to understand how we manage your information.

Information We Collect

When you interact with Neptune Towing LLC, either through our website or by using our towing and roadside services, we may collect certain types of personal information. This helps us provide you with the best possible service. Here’s the type of information we may collect:

1. Personal Information

This includes:

  • Your full name
  • Your phone number
  • Your email address

2. Service-Related Information

When you request a towing service or roadside assistance, we may also collect:

  • Your vehicle make, model, and license plate number
  • Your location when you need service (for example, when you’re stranded)
  • Details about the services you need (such as a flat tire, lockout, or towing)

3. Website Information (Cookies and Analytics)

Our website may use cookies and similar technologies to gather data about how you use the site. This may include:

  • Your IP address
  • Pages you visited on our website
  • How long you stayed on each page

Cookies help us improve the performance of our website and provide you with a better user experience. You can control how cookies are used by adjusting your browser settings, but note that disabling cookies may limit some functionality on our site.

How We Use Your Information

We use the personal information we collect for the following purposes:

1. To Provide Services

We use your personal and service-related information to:

  • Contact you regarding your towing or roadside service request
  • Dispatch the nearest available driver to your location
  • Ensure we have all the necessary details to perform the service safely and efficiently

2. To Improve Our Services

We may use your feedback and usage data to:

  • Make our website easier to use
  • Improve the quality of our towing and roadside assistance services
  • Train our staff to handle your needs better

3. To Communicate with You

We may contact you:

  • To confirm your service request
  • To provide updates about your service (such as arrival time)
  • To send promotional offers or updates about our services (only if you have agreed to receive such messages)

You can always choose to opt out of receiving promotional communications from us by contacting us directly or using the “unsubscribe” option in our emails.

How We Share Your Information

At Neptune Towing LLC, we respect your privacy and do not sell or share your personal information with third parties for marketing purposes. However, we may share your information in the following situations:

1. With Service Providers

We may share your location and vehicle information with our towing operators or roadside assistance drivers so they can provide the service you requested. These partners are trusted professionals who are required to keep your information confidential and use it only for the purpose of delivering the service.

2. For Legal Reasons

We may share your information if required by law or if we believe it is necessary to:

  • Comply with legal obligations or respond to government requests
  • Protect our rights, privacy, safety, or property, or that of others

How We Protect Your Information

At Neptune Towing LLC, we take the security of your personal information seriously. We implement a variety of technical and organizational measures to ensure that your data is protected from unauthorized access, disclosure, or misuse. This includes:

  • Using secure methods to transmit and store your data
  • Limiting access to your personal information to authorized employees and service providers who need it to perform their job
  • Regularly reviewing and updating our data protection practices to ensure your information remains secure

Despite our best efforts, no security system is completely foolproof, so we cannot guarantee 100% protection. However, we strive to use industry-standard practices to keep your data safe.

Your Rights Regarding Your Information

You have the following rights when it comes to your personal information:

1. Access and Correction

You have the right to request access to the personal information we hold about you and ask us to correct any inaccurate or outdated information.

2. Deletion

You may request that we delete your personal information if you no longer wish for us to hold it, unless we are required by law to retain it for a certain period.

3. Opt-Out of Marketing Communications

If you no longer wish to receive promotional emails or updates from us, you can opt-out by clicking the “unsubscribe” link in any of our communications or by contacting us directly.

If you wish to exercise any of these rights, you can contact us at (539) 292-3074, and we’ll be happy to assist you.

Cookies

Our website may use cookies to enhance your experience and gather information about how visitors use our site. Cookies are small text files stored on your computer that help our website remember your preferences. We use cookies to:

  • Improve website functionality
  • Track how visitors navigate our site
  • Analyze traffic patterns

You can disable cookies in your browser settings if you prefer not to allow them. However, please note that some features of our website may not work properly without cookies.

Changes to Our Privacy Policy

Neptune Towing LLC may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website, along with the effective date. We encourage you to review this page regularly to stay informed about how we are protecting your personal information.

Contact

Phone: (539) 292-3074
Address: 1310 E 58th St, Tulsa, OK 74105

We are always here to help with any inquiries you may have. Thank you for trusting Neptune Towing LLC with your personal information!