Effective Date: March 17, 2026

These Terms and Conditions (“Terms”) govern the use of the website www.neptunetowingllc.com (“the Website”) and the services provided by Neptune Towing, a towing and roadside assistance company based in Oklahoma, United States. By accessing and using our Website and services, you agree to abide by these Terms.

1. Services Provided

Neptune Towing provides the following services:

• Towing Services: We provide emergency and scheduled towing for vehicles in need of assistance.

• Roadside Assistance: We offer roadside support including battery jump-starts, tire changes, fuel delivery, and lockout assistance.

• Vehicle Recovery: We assist in the recovery of vehicles involved in accidents or off-road incidents.

2. Eligibility and User Responsibilities

To use our services, you must be at least 18 years old. You agree to provide accurate and truthful information when requesting services. You are responsible for ensuring that the vehicle to be towed is accessible and for providing any necessary paperwork or permissions to allow us to perform the requested service.

3. Use of the Website

You agree to use the Website solely for lawful purposes and not to engage in activities that may harm, disrupt, or interfere with the Website’s operations. Prohibited activities include but are not limited to:

• Attempting to gain unauthorized access to the Website or its systems.

• Uploading or distributing malicious software, viruses, or other harmful code.

• Engaging in fraudulent activity or misrepresenting your identity.

4. Pricing and Payment

• Towing Rates: The cost of towing services will be calculated based on factors such as the distance traveled, time of service, and complexity of the service. The pricing details will be provided to you at the time of booking.

• Payment Terms: Payment for services is due upon completion of the towing or roadside assistance. We accept payment via credit/debit card, PayPal, or other methods as outlined on the Website.

• Refunds: Refunds may be issued at our discretion, depending on the circumstances. All refund requests should be submitted within 14 days of the service.

5. Limitation of Liability

• No Liability for Indirect Damages: Neptune Towing is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

• Damage to Vehicles: We take reasonable precautions to prevent damage during towing and roadside assistance. However, we are not responsible for pre-existing damage to your vehicle or damage that occurs under normal operating conditions.

6. Indemnification

You agree to indemnify and hold harmless Neptune Towing, its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of our Website or services or your violation of these Terms.

7. Intellectual Property

All content on the Website, including text, images, graphics, logos, and software, is owned by Neptune Towing or its licensors and is protected by copyright and intellectual property laws. You may not copy, distribute, modify, or create derivative works based on any content from the Website without our prior written consent.

8. Privacy and Data Protection

Your use of our services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

9. Termination

We reserve the right to suspend or terminate your access to our Website and services at any time without notice if we believe you have violated these Terms.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Oklahoma, United States. Any disputes related to these Terms will be resolved in the courts located in Oklahoma.

11. Amendments

Neptune Towing may update or modify these Terms at any time. Changes will be posted on the Website with the updated effective date.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: neptunetowing@gmail.com

• Phone: (539) 292 3074